FAQs

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Student FAQ's

Most of Junction’s OER-based courses use OpenStax textbooks as a primary reference. In those cases, we suggest you refer to the OpenStax web site for the appropriate citation for the title in question. For example, OpenStax Sociology 2e carries a suggested citation of “OpenStax College, Introduction to Sociology 2e. OpenStax College. 24 April 2015.”

If you are referencing non-textbook content in a Junction OER course, you can use the general reference:
“Junction Biology.” Junction Education. Princeton, NJ. Accessed April 16, 2018 http://.

For a course provided by one of Junction’s publishing partners, kindly refer to their textbook or ebook for specific citation requirements. If you are citing a publisher’s non-book content in Junction you can use the format provided above for non-textbook content substituting the course title and publisher name and location fields for those matching your course.

Please use the suggested citation style – e.g., APA, MLA, Chicago Manual of Style, etc. – recommended by your instructor.

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The most common reason audio recording and/or playback do not appear to be working is that you are using Internet Explorer (IE) 10, IE 11 or Safari and either (1) do not have Flash installed or (2) Flash is installed, but you’ve blocked Flash plug-ins in your browser. If you use Chrome or Firefox or Edge, Flash should not be required.

For instructions on enabling Flash in your browser (we prefer Chrome) please review this article

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Sorry you’re having trouble getting in to your course! Please follow the steps below to retrieve / reset a lost password.

If you’re still having trouble please contact us via email or call us at 866-830-0400 and one of our team members will get you up and running again quickly.

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To change your password, visit your account preferences (person icon) from any screen in Junction after you’ve logged in.  For step-by-step instructions please watch this short video.

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You generally have a few options on how to pay for a course on Junction which depend on how your instructor has opted to configure access:

  1. Go to your campus bookstore and inquire about an access code card for your course.  In some cases you’ll find a physical card stocked on the bookshelf under your course number, in other cases you may have to go to the register and supply them with your course number.  When you pay they will print the access code on your receipt.  In either case please hold on to the access code as you’ll need to redeem it within Junction when prompted.
  2. Pay for access directly within Junction.  Most courses provide for courtesy access for the first week or two of class after which you’ll see a pop up after you log in prompting you to pay before continuing to access your course materials.  Payment can be made via credit card securely online or via redemption of a bookstore purchased access code from option 1.

These are the only authorized channels for purchasing Junction access codes.  If you procure a code card or access code via another channel (eBay, Craigslist, etc.) you will have to contact your point of purchase regarding returns, replacements or other issues.

 

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Junction is a responsive HTML5 application that works in any modern web browser (we prefer Chrome, as do 54% of our users). That said, we also support recent versions of Safari, Firefox and Edge. As Microsoft discontinued support for Internet Explorer in January 2016 we have also had to drop support for IE.

So to get going all you need is a device with an internet connection and a supported browser pointed to Junction and you’re good to go!

Junction requires no separate downloads or plugins, but if you’d like you’re welcome to use our iPad app.

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Of course! Junction is a touch-enabled responsive HTML5 application that was optimized to work on tablets, laptops and desktops. The best part is that Junction works exactly the same on any of these devices as it does on a computer.

We have an iPad app available in the Apple App Store, users on other tablets can use the Junction web app via their browsers.

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Junction has two primary methods of navigation within a course – the last page and next page buttons near the page title and the left navigation menu which enables you to click into any open lesson, expand it, and navigate directly to a lesson page.

To see an example or for other questions on using Junction, please see the short help videos posted here.

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Junction is a touch-optimized responsive HTML5 application that runs on any recent version of Chrome, Safari, Firefox or a Microsoft browser. So if you’ve got a device, browser and Internet connection you’re generally good to go.

As of July 2016 85% of our users visit Junction on a laptop or desktop computer with the remainder coming through on mobile devices with the most popular being Apple iPads (our iPad app is available here).

That said, we’ve had users on 220+ different types of mobile devices from Chromebooks to Android Tablets to Windows tablets and dozens of different smartphones. Though we haven’t tested on every possible device we’ve been careful to take a design and development approach to Junction that should enable it to run smoothly on any modern device and we’re always amazed to see the wide, and ever-changing, range of devices in use when we visit campuses.

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Junction is a complete online learning experience that includes videos, flash cards, assessments, simulations and more. As a result, many components of the program are available only online.

The textbook is often available for downloading and local saving or printing either directly via the provider, often times OpenStax, or within the Junction application.

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