The most common reason audio recording and/or playback do not appear to be working is that you are using Internet Explorer (IE) 10, IE 11 or Safari and either (1) do not have Flash installed or (2) Flash is installed, but you’ve blocked Flash plug-ins in your browser. If you use Chrome or Firefox or Edge, Flash should not be required.
For instructions on enabling Flash in your browser (we prefer Chrome) please review this article
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